Computer Services

Computer Support

Maintaining an IT computer support solution is an expensive option for any business. ICE understand that many organisations find it difficult to attract technically qualified staff which will become under utilised, but the problems don't end there. The cost for the high level of skills that will be required to adequately support the computers on your IT network infrastructure will become unjustifiable for most businesses.

ICE can provide the technical expertise and computer support needed to maintain your IT infrastructure, leaving you free to concentrate on your core business competencies.

Our Computer Support Services will provide a tailored solution specific to your business needs, giving you access to our expertise in a number of ways:

• Help Desk Support Forum - FREE computer support for your business.
• Remote Desktop Support - Fixed fee per incident computer support for your desktop pc.
• ICEcare Re-active - Ad-hoc, pay as you go computer support for your business.
• ICEcare Pro-active - Preventitive maintenance and monitoring of your network with a guaranteed response time for your business critical systems.

Help Desk Support Forum – Free Computer Support for your business

Sometimes you may require just a quick piece of advice or help with a specific application or piece of equipment. The ICE Help Desk Support Forum provides business customers with FREE access to expert technical advice, if your problem can be fixed by giving you advice through the support forum there is no charge.

However if we are unable to resolve the problem through the support forum we are happy to arrange a call-out or remote support session to resolve your issue.**

• FREE computer support for your business.
• No need to waste your own time trying to resolve the issue.
• First point of call for your computer support issues.
• Provides you with complete control over your computer support costs.

*Registration with the ICE Help Desk Support Forum is required.
**This will become a chargeable incident.

Register for FREE computer support @ the ICE Help Desk Support Forum.

ICEcare Pro-active

Our ICEcare Pro-active computer support option provides a fully tailored priority computer support service response to meet your business needs, offering onsite computer support, remote desktop support, enhanced telephone support and online help desk support with a guaranteed response time of 4 business hours.

Regular preventative maintenance, monthly / quarterly onsite visits, software update / security patch checks; ensure your business is protected by one of the most comprehensive and successful support contracts on the market.

The flexibility to tailor the contract to suit your business needs makes it a viable option for businesses with 5 or 50 users and provides complete control over your computer support budgets.

• Flexible, tailored and comprehensive computer support contract.
• Fully managed service contract.
• Guaranteed 4 business hours response.
• Annual or Quarterly payment options to suit your financial position.
• Provides you with complete control over your computer support costs.

ICEcare Re-active

Our ICEcare Re-active computer support option provides with as little or as much support as you need via a pay as you go, ad-hoc computer support service response. You may choose to call us out just when you need us and leave the day to day running of your system to a designated internal team member(s).

We have no callout charge and our hourly rate is amongst the most cost effective in the region. With ICE you will always remain in control of your final bill and you can rest assured that with us you will be receiving a fast and efficient professional service.

• No contracts to sign just pay as you go.
• Very flexible, choose as little or as much support as your business needs
• Fast and efficient service
• Provides you with complete control over your computer support costs.

Remote Desktop Support

Our Remote Desktop Support option provides an immediate response to everyday computer support issues.

Because of the advances in fast internet connections and the uptake of Broadband internet access by businesses we are now able to provide remote desktop support services* to any business in any part of the world as if we were physically sat at the computer desktop.

With this technology we can resolve many of your problems without having to visit onsite which means faster response times and better value for money for your business computer support budget.

• Fast or immediate help
• Pay only for the time we spend on your problem
• No need to commit to a contract just a one off pre payment per incident via credit card**.
• Have software installations or staff member changes made quickly.
• Support to all desktops in your workplace.
• No need to buy expensive software.

*MSN Messenger / MSN Hotmail / MSN Passport account may be required.
** Remote desktop support sessions are fixed at a 30 minute nominal limit. If your issue cannot be resolved within this limit then the option of having an onsite visit will be made available and the cost of the remote desktop support session credited against the onsite visit.